Service Center Analyst
Livingston, CA | Varies | Hourly | 21586
Essential Job Functions
- Resolve, assign and track network, hardware, application, security and mainframe issues, which impede the Customers' ability to perform their job via phone, walk-ins and onsite contact.
- Position will communicate with the internal customers, ensuring criticality of the problems is accurately addressed and resolution is accomplished.
- The role maintains knowledge of technologies currently in use at Foster Farms and provides first and second level support for these technologies.
- Install, deploy, troubleshoot and repair desktop and laptop PCs, printers, peripherals and applications/software.
- Research technological advances and evaluates them for Company use.
- Participation in projects in order to ensure customer support requirements are addressed prior to a rollout or go-live.
- Create and maintain Standard Operating Procedures relating to installation, security and training used in the Service Center.
Requirements
- Minimum A+ Certification or 2 year degree in Information Systems or equivalent experience required.
- 4 year degree in Information Systems or related field preferred.
- 6 months to 1 year of Help Desk or Desktop Support experience required.
- Good interpersonal, customer service and communications skills, both written and verbal.
- Service oriented mentality and job experience.
- Ability to multitask and self direct.
- Knowledge of computer systems, networks and personal computers.
- Familiarity with MS Office applications and OS (XP).
- Knowledge of dial-up networking, VPNs, LANs and WANs.
- Familiarity of Help Desk software desired.
- Strong problem-solving skills, sound judgment and decision-making ability.
- Ability to work well with customers and others.
- High energy and drive with good organizational skills.
- Ability to lift up to 50 lbs.
How To Apply
If you are interested in this position, please send your resume to
apply@fosterfarmsandnewmansown.net.
Or mail your resume to:
Foster Farms Central Employment
P.O. Box 457
Livingston, CA 95334
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